We believe both the big & little details matter. So we've spent years getting the little things right too.
Create an order directly within Glide or automatically import orders from Shopify, BigCommerce or WooCommerce.
Quote in minutes.
Create orders automatically
Import orders from your existing system
Deep integrations give meaningful order data to work with, including 2-way syncing to avoid miscommunications & extra work.
Deadlines are getting shorter and jobs more complex. People need clear, prioritised lists of work they can trust.
Our rich, table views that allow everyone to know exactly what to do next and where it sits in an order's timeline.
As soon as an inquiry becomes an order you need to pass the information onto the designer (or next step to be done).
However sometimes you may need to do something to unblock an order to ensure it meets the deadline.
Our Customer Service view gives you a clear list of what needs to be done for any order.
You can even set up automations to avoid having to get involved & reduce your workload.
Unclear briefs are the bane of any designers life - not any more. Each part of the brief is separated out and clear.
Once your design is ready, either send internally for approval or direct to the customer in a single click.
Split tasks into create design and pre-press if you wish to suit different team member's skill set, or simply to break up your day.
The aim is to make your custom product right first time.
Detailed views of each order line (job) along with custom filters allows you to see what needs to happen next for each machine, material, work method and more.
Use our QR code scanning hardware to automatically update statuses when a process has been completed (for example printing).
Alerts, statuses and clear deadlines allow you to prioritise & never miss another deadline.
Packing & shipping should be the easy bit but somehow it's not! That changes here with our shipping workflows designed for custom products.
Use automations on product size & weight to tell your team what packaging to use.
Get on-the-fly price comparisons to work out the cheapest way to send the order, whilst still getting it there on time.
Every business works differently, even if it's only subtle. That's why we present all the system's logic to you, meaning we give you the power to make changes to suit how you work.
Save literally weeks of time every year
For every 10 minutes saved per working day that equals 1 week saved a year 🤯
Our workflows can save you much, much more! Start working on the business, rather than in the business.
Clear drag & drop interface
We help you every step of the way
No more countless emails back & forth. Chasing for approvals. Mis-communication on which proof is approved.
The headache of proofing is gone, all gone! You can be confident you're printing the right file with Fancy and the customer knows what they're going to get.
Customers have a login area they can see their orders & artwork so they can easily reorder.
Reorders with ZERO effort
You no longer need to spend time scouring your file system when a customer wants to reorder a past design.
Customers simply reorder online and it automatically shows in Glide with the correct artwork attached, ready to make!
Fast reorder with no login
Ensure you can make every different type of custom product you need. Even capture all the edge cases!
Automatically send a job to a machine. Automatically change an order status. Automatically sub-contract a job. The list is endless.
Specify a 3rd party to make your custom product. Then when your order gets to the correct stage, it automatically emails the information required.
Knowing what is happening is so important when trying to improve.
Our reporting gives you the truth, in an easy-to-understand format.
Orders for custom products usually take longer to fulfil than simple pick & pack operations.
However, customers are still keen for updates on the progress of their order. This usually means lots more emails to your inbox, or live-chat requests.
Not any more!
Customers can see the exact status of their order at anytime on the Glide customer area.
...or even 3 times!
Too often the quality control step in manufacturing get's missed. Not anymore.
Full traceability
Employees enter their initials as quick way to show who in your team has checked the order is up to standard.
Clear, simple checklists
Advanced rules & logic uses data that simply doesn't exist in standard shipping platforms.
The products you sell are custom, which means they can differ in size & weight.
You need a shipping system that understands this and gives you the most cost effective shipping service but still gets to the customer in time.
Discuss an order where the order is happening. It's a powerful yet simple concept.
Having everything in one place just makes sense. It helps to remove all the issues that happen from mis-communication.
Message your colleagues instantly. Add notes, files, tags & more. Working directly within the order view ensures everyone is in the loop. Now jobs get made correctly the first time. Everytime.
Not knowing how your company is performing makes it very hard to know what to improve.
Take the guess work out. See exactly what happens at every stage of an order so you can test improvements to see if they work.
Average time to send 1st proof
Average days to fulfil order
Time waiting for artwork
# of proofs to approval
97.6%
shipped on time
976
orders shipped past 30 days
3
remakes last 30 days
72
NPS score
Here are some smaller features that are key concepts when fulfilling orders for custom products
Unapproved artwork means orders don't get fulfilled on time. You also avoid a back-log of unfulfilled orders which is a liability to your business.
Knowing which version of the customer's design was approved is vital to avoid mistakes during manufaturing. It also makes reordering in 1, 2 or even 5+ years a sinch.
No more scouring file systems looking for the correct artwork.
No more wasting hours each week or having to ask customers which file needs to be printed (embarrassing 🙈).
Just the right files in the right place, nice and easy to find.
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