Failed emails
Know what to do if you have an email that won't send to a customer.
1
min
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Last updated:
April 16, 2025
Most emails are sent without issue.
99% of the time they are delivered and the customer can respond to them. Sometimes they fail for one of the following reasons:
- The email address the customer entered was wrong. These responses typically are immediate.
- Their server didn't respond after a number of retry attempts. The retry delay will increase in duration up to 8 hours, after which Glide will get a notification that it has failed.
If the 2nd option happens it is likely the customers email server is blocking the Glide email server. The best course of action is to ensure that your customer has the Glide sending email address in their address book. If you find that a lot of messages are ending up blocked then reach out to us and we can try some other options.
Emails which fail will add a Customer Service Task called "Update Email Address".
